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Our Most Frequently asked questions
Everything you need to know about the 2 Ezi.
Frequently Asked Questions (FAQs)
Ensure you’ve entered accurate information. If verification issues persist, contact our customer support team for assistance.
No, 2 Ezi does not provide cash lending services.
If you encounter issues updating details on the app, try reinstalling it or contact support for technical help.
Please review our refund policy located in our terms and conditions, and if eligible, contact our support team for assistance.
Withdrawal and deposit processes are governed by specific financial regulations. For details on payment processes, contact our support.
With 2 Ezi, you can save on everyday purchases with exclusive deals, cashback rewards, bill comparison tools, and budgeting features, while also enjoying entry into daily and weekly cash giveaways.
Please review our refund policy located in our terms and conditions, and if eligible, contact our support team for assistance.
Yes, payment schedules may be adjusted upon request. Contact support to discuss rescheduling options.
If you’ve forgotten your password, click on the Forgot Password option on the login page and follow the steps to reset it. For further help, contact support.
Log in to your account, go to the account settings, and update your bank details, address, or other personal information securely through the platform.
You can cancel your account by logging in, going to your account settings, and selecting the option to cancel your account. For further assistance, please reach out to our support team.
Please review our refund policy located in our terms and conditions, and if eligible, contact our support team for assistance.
2 Ezi is a local Australian business helping every day Aussies move forward and get ahead in life due to the ever rising cost of living. 2 Ezi offers members deals, discounts, exciting crypto rewards and chances to win in our daily and weekly prize giveaways. We ensure transparency and fairness in everything we do.
You are being direct debited because you signed up to become a premium member. This could have occurred when you were claiming your cashback, swapping your energy, or claiming your Qoin rewards.
The good news is, as a premium member, you unlock several exclusive benefits:
- 15 entries into the 2 Ezi giveaways.
- 100 Qoin added to your account.
- Access to $50 cashback for swapping your energy provider.
- The ability to swap your energy for a cheaper option.
- Huge savings on Deals and Discounts across various products and services.
Being a premium member lets you take full advantage of these perks and maximize your 2 Ezi experience.
charged chargesClick on the “Forgot Password” link, and a reset link will be emailed to you. Reset Password
If you’ve forgotten your password, click on the “Forgot Password” link, and a reset link will be emailed to you. Reset Password.
To update your bank details, sign in to your account and navigate to the settings page. Update Bank Details.
To update your address, sign in and navigate to the settings page. Update Address.
If you’ve forgotten your password, click on the “Forgot Password” link, and a reset link will be emailed to you.
To update your address, sign in and navigate to the settings page.
Rewards (Qoin)
Prize claim delays can result from eligibility issues or pending verification. Please contact support if you require any assistance.
Your Qoin will be paid into your wallet within 3 to 5 business days after the request is processed.
Qoin can be used for purchases within participating merchants. Check the Qoin app for a list of eligible stores and services.
The value of Qoin changes every 15 minutes and can be tracked in your Qoin wallet app. For questions about Qoin, refer to Qoin’s official website or the live chat available in the Qoin wallet app.
No. Qoin is a utility cryptocurrency that can be used to purchase products or services at various participating merchants across Australia.
You can use your 2 Ezi Qoin rewards at a variety of participating merchants across Australia. Simply check the list of places that accept Qoin and spend your rewards like you would with any other currency.
Qoin is a cryptocurrency that can be used to make purchases at various participating merchants. Download the Qoin wallet app from either the Apple or Google stores to track and use your Qoin rewards.
No, Qoin is not the same as Bitcoin. While both are digital utilities, they are distinct and serve different purposes.
- Qoin is a digital currency used as rewards within 2 Ezi, and it is accepted by thousands of merchants across Australia, allowing you to spend it on products and services.
- Bitcoin is a globally recognized cryptocurrency, often used for trading and investment in the broader crypto market.
Qoin operates within its own ecosystem and is widely accepted by businesses in Australia, making it different from Bitcoin, which has global recognition but isn’t tied to a specific merchant network like Qoin.
Your Qoin rewards balance in the 2 Ezi wallet has gone to 0 because you have successfully claimed it into your Qoin wallet. The Qoin amount has been transferred, and your Qoin wallet balance is now updated with the rewards you claimed.
2 Ezi Rewards are backed by Qoin, a cryptocurrency that can be spent at various online merchants across Australia.
where to use qoins , benefits of premium membership2 Ezi is not an exchange for Qoin. Qoin is managed by a third-party organisation, and while there may be exchanges, we cannot guarantee this. However, Qoin is accepted at many places across Australia.
where to use qoinsThe value of Qoin changes every 15 minutes and can be tracked in your Qoin wallet app.
You can use your 2 Ezi Qoin rewards at a variety of merchants across Australia. Simply check the list of places that accept Qoin and spend your rewards like you would with any other currency.
To receive your 2 Ezi Qoin rewards: Download the Qoin app. Set up your wallet in the app. Add your wallet details to your 2 Ezi account.
Your Qoin will be paid into your wallet within 3 to 5 business days after the request is processed.
2 Ezi is not an exchange for Qoin, and we don’t facilitate the conversion of Qoin into cash. However, Qoin is managed by a third-party organisation, and while there may be exchanges that support Qoin, we cannot guarantee this. You can spend Qoin at various merchants across Australia.
where to use qoinsQoin is a cryptocurrency that can be used to make purchases at various merchants. Download the Qoin wallet to track and use your Qoin:
Qoin Wallet for Android
Qoin Wallet for iOS
To claim your prize, sign in to the 2 Ezi web app and click on the claim popup. Then, enter the bank account or PayID where you would like the payment sent. Login Here
To update your bank details, sign in to your account and navigate to the settings page.
Member Giveaways (Trade Promotions)
South Australian residents cannot enter any draws over $3,000 due to state regulations. Unfortunately, this excludes them from our Mega Draw.
Australian Bill Cutters manages all the paperwork and ensures a smooth process for swapping energy providers. You don’t need to do anything. Bill Cutters.
Cashback processing times may vary. If you haven’t received your cashback after [insert expected processing time], please reach out to our support team for assistance.
Yes, 2 Ezi runs daily and weekly draws with exciting prizes. Visit our website to check out the latest giveaways and how to participate. You got to be in it to win it!
Upgrading your account or subscription gives you access to exclusive giveaways, more entries, and more chances to win prizes in our daily and weekly giveaways.
If you’ve won a prize that includes cash or monetary rewards, please follow the instructions provided in the claim process email sent to your nominated email address.
Any charges from 2 Ezi occur when you subscribe to a 2 Ezi premium membership or buy a pack. If you notice an unauthorised transaction, please contact us immediately for help.
Your energy swap cashback will be paid within 3 business days after a successful energy swap. Once your energy provider confirms the swap, we process the payment, which may take up to 3 business days to reflect in your account.
If you have any further questions or need assistance, feel free to reach out!
We run member trade promotions, offering daily giveaways of $1,000 (Monday to Wednesday), $3,000 on Thursdays, and a Mega Draw every Friday where you could win a holiday.
benefits of premium membershipTo claim your prize, sign in to the 2 Ezi web app and click on the claim popup. Then, enter the bank account or PayID where you would like the payment sent. Login here.
payment cycleIt can take up to 3 business days after a successful energy swap to receive your cashback.
Cashback can take up to 3 business days from a successful energy swap. Ensure your swap was successful, and double-check that your BSB and account number are correctly entered.
Yes, you can downgrade your membership by signing in and navigating to the “Manage Membership” page.
Australian Bill Cutters manages all the paperwork and ensures a smooth process for swapping energy providers. You don’t need to do anything. Bill Cutters.
Cashback can take up to 3 business days from a successful energy swap. Ensure your swap was successful, and double-check that your BSB and account number are correctly entered.
You can cancel your membership by signing in and navigating to the “Manage Membership” page.
Deals & Discounts
Log in to your account and navigate to the “Deals & Discounts” section to view the latest offers.
We source the best deals and discounts across Australia to help you save on a wide range of products and services.
benefits of premium membershipFinancial Wellness
Sign in and access the tool in the Financial Wellness section.
The asset tracker helps you keep track of your assets and financial growth.
Our Financial Wellness feature includes tools to help you manage your finances, such as a budgeting tool, asset tracker, and financial projection calculator.
