Amid rising losses from online scams, Australian banks may soon be required to compensate customers tricked into transferring money to scammers. Australians lost over $2.7 billion to scams last year, with few refunds issued. Assistant Treasurer Stephen Jones has proposed new codes of conduct for banks, telcos, and social media platforms, enforcing stricter obligations to prevent and detect scams. Failure to comply could result in penalties and liability for victim reimbursement. This initiative aligns Australia with global efforts to protect consumers and hold institutions accountable.
Online Scams in Australia
Online scams in Australia have surged in recent years, with scammers employing sophisticated techniques to deceive and exploit unsuspecting victims. These scams range from phishing emails and fraudulent websites to complex schemes involving cryptocurrency and online marketplaces.
The ACCC’s Targeting Scams report for 2023 registered losses due to scams at $2.74 billion, with over 601,000 complaints filed to the National AntiScam Centre.
While the above amount is a 13.1 per cent drop from 2022, ACCC Deputy Chair Catriona Lowe admits there’s still much work to do in terms of pooling together efforts to cut scam losses. The impact of these scams is not only financial but also emotional, as victims often experience significant distress and loss of trust in digital platforms.
Federal Coordination
Given the scale and complexity of cybercrime, addressing online scams requires coordinated efforts at the federal level. Localised or piecemeal approaches are insufficient to tackle the sophisticated nature of modern cyber threats. The federal government plays a crucial role in setting policies, allocating resources, and fostering collaboration between various stakeholders, including law enforcement agencies, private sector companies, and international partners. By adopting a comprehensive and unified strategy, the government can enhance its ability to detect, prevent, and respond to online scams effectively.
Finance Minister Urges Banks and Telcos to Step Up
Finance Minister Stephen Jones went to the National Press Club of Australia to tackle the current administration’s drive to combat online scams as part of further cybersecurity pushes, under an address entitled “Fighting Scammers, Fighting for Australians.”
The minister said the federal government was considering setting up codes of conduct for banks, telcos, and social media platforms, and they must be enacted before the next election. The object is to put them more to task for detecting and stopping scam activities before they do the most damage on consumers, while at the same time, pushing them to provide compensation for consumers who were hit in a scam. Failure to do so will cop them considerable fines from the government.
The above Targeting Scams report tagged a 17 per cent increase in scams run over social media. Jones, noted for example, how a certain Facebook page charged attendance fees to last year’s funeral of Labor MP Peta Murphy. A link posted on the page of a funeral home hosting Murphy’s wake redirected to a page that required credit-card payments to “access” the live stream. Jones claimed social media platforms were already earning much money from advertising for scam operations.
The banking industry element of the codes of conduct are aimed at increasing their power to shut down “mule” accounts that carry wired money for scamming operations.
Telcos, Jones said, need to be held accountable even more as scammers used their networks to send erroneous text messages containing potentially malicious links.
Minister Jones’ outlining of further policy attracted a mixed response.
David Braga, assistant Australia country director of the International Justice Mission, said that while the move was in the right direction, Australia can do further by collaborating with other countries to stamp out human trafficking operations that perform much of the scam work. He noted that some of the text messages received by Aussies actually come from scam centres in Southeast Asia, where the employees are actually kidnap victims forced to work. A UN Office on Drugs and Crime report from 2023 estimated that the cyberscam sector in Cambodia alone is worth $18 billion.
Consumer Action Law Centre CEO Stephanie Tonkin lauded the government action, but said it must be at par with anti-scamming efforts in the UK, which are slated to go active in October 2024. The UK government digital reforms, for example, will prompt banks to reimburse customers who can prove they were tricked into sending money to a scammer – but also hold scammed customers accountable for gross negligence, like ignoring their bank’s warnings on suspicious transactions. The object is to also incentivise the banks to further improve their scam countermeasures.
Conclusion
The federal government’s proposal for stringent codes of conduct represents a significant step forward in Australia’s fight against online scams and cybercrime. Through mandating stringent action from stakeholders such as banks and social media platforms, the government is taking decisive action to protect citizens and businesses from digital threats. However, the success of these initiatives depends on the active participation and collaboration of all stakeholders, including the private sector and international partners.
DISCLAIMER: This article is for informational purposes only and contains information based on the most accurate data available at the time of writing. 2 Ezi has no business relationships with any major tech company, bank or government office, and will not be a party to development of any industry code of conduct.
